This translation is provided for your convenience. In the event of any discrepancy, only the French version of this document is legally binding. Read the French version
1. From the app
This is the fastest route: deletion runs straight away, with no action needed on our side.
- Sign in to Tribulys, on mobile or in a browser.
- Open the “Moi” (Me) tab, then the “Actions sensibles” (Sensitive actions) section.
- Choose “Supprimer le compte” (Delete account).
- Confirm in three steps, the last one asking you to type the word SUPPRIMER.
A confirmation email is sent to the account address once the deletion is complete.
If you are the only administrator of a circle
Deletion is refused as long as it would leave a circle that still has other members without any administrator: it would become unmanageable for the people still using it. The app names the circles concerned. Promote another member to administrator from the circle page, then start the deletion again.
2. Without the app
You do not need to install or reinstall the app to have your account deleted. Write to contact@tribulys.fr from the email address linked to the account, with “Account deletion” as the subject.
We verify that the request comes from the account holder, then carry out the same deletion as described above. It is processed within 30 days at the latest, in line with Article 12 GDPR, and you receive written confirmation.
If you write from an address other than the account's, tell us which address is concerned: we will ask you to confirm from that one.
3. What is deleted
| Account and profile | Sign-in credentials, email address, name, profile photo, preferences and security settings. |
| Circles where you were alone | Any circle where you were the only member is deleted along with all of its content: care log, calendar, medications, vital signs, documents, messages. |
| Files | Profile photos and documents you uploaded are erased from our storage. |
| Notifications | Your profile with our push notification provider is deleted: no notification can be sent to you any more. |
| In-app purchases | Your customer profile with our mobile subscription provider is deleted. |
Residual copies may remain in our encrypted backups, which are purged within 30 days. They cannot be consulted or used outside of a disaster recovery.
4. What is kept
Your contributions to circles that live on
When a circle has other members, it does not disappear with your account: care log notes, visit reports, medication intakes, vital signs, tasks and messages remain the care record of the person being supported, which the other members need. Those contributions are therefore kept, but your name is removed from them and replaced with “Deleted account”.
Nothing then links them back to your identity.
Technical logs and billing
Audit logs are minimised: your IP address is erased and their content anonymised. Invoices and accounting records are kept for 10 years, as required by Article L. 123-22 of the French Commercial Code; they contain no health data.
5. Before you delete
Export your data
From “Moi” (Me) then “Actions sensibles” (Sensitive actions), “Exporter mes données” (Export my data) downloads all of your data in a readable file. This is your right of access (Article 15 GDPR) — and the only copy you will keep after deletion.
Cancel your subscription
A subscription bought inside the mobile app is managed by Google Play or the App Store, not by Tribulys: deleting your account does not stop it and it would keep being billed. Cancel it first from your store's subscription settings. A subscription bought on the website ends when the account is deleted.
6. Contact
A question about deleting your account, or a request to exercise your rights: contact@tribulys.fr
Full details of the processing, retention periods and your rights are set out in our privacy policy. You may lodge a complaint with the CNIL at any time.
Rather do it right now? Open my account's sensitive actions