Terms of Use

The Service is accessible to any adult natural person with the legal capacity to enter into contracts under the law of their country of residence. Minors may only access the Service with the express authorisation of their legal representative, who remains responsible for its use.

Access to the Service requires an Internet connection and a compatible browser or device. Tribulys does not guarantee compatibility with all hardware or software configurations.

To access the Service's features, the User must create an account by providing a valid e-mail address and choosing a secure password. The User warrants that the information provided during registration is accurate, complete and kept up to date.

Only one account is permitted per natural person. Creating multiple accounts for fraudulent purposes is prohibited.

The User is solely responsible for the confidentiality of their login credentials and for any use made of their account. Any unauthorised use must be reported without delay to contact@tribulys.fr.

The Premium subscription is billed monthly, on the anniversary date of the subscription, by automatic debit from the registered payment method. Billing begins at the end of the 14-day trial period if the User has not cancelled before it ends.

On the Web, payments are processed by Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Dublin 2, Irlande), an authorised payment service provider. In the iOS application, subscriptions are purchased and billed via Apple In-App Purchase (Apple Distribution International Ltd., Hollyhill Industrial Estate, Cork, Irlande), in accordance with App Store rules. In the Android application, subscriptions are purchased and billed via Google Play Facturation (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irlande), in accordance with Google Play Store rules. In both cases, management, changing the payment method and cancellation are carried out from your Apple or Google account settings, not from the Service. Tribulys never stores bank card data. By making a payment, you also accept, depending on the method used, the Stripe Terms of Use, the Apple Media Services Terms and Conditions, or the Google Play Terms of Service.

Pursuant to articles L. 221-18 et seq. of the French Consumer Code (Code de la consommation), the consumer User has a 14-day withdrawal period from the date of subscription. Exercising this right entails the full refund of amounts paid within 14 days of notification.

Exception: by clicking Start free trial, the User expressly acknowledges having requested immediate access to the Service during the trial period. As no amount is charged during the first 14 days, the right of withdrawal may be exercised free of charge during the trial simply by cancelling.

Under certain conditions, Tribulys may be used in connection with in-home personal care services (services à la personne, SAP) eligible for the 50% tax credit provided for in article 199 sexdecies of the French General Tax Code (Code général des impôts), where it is subscribed jointly with a personal care service provided by an approved organisation. It is the User's responsibility to verify eligibility.

The User may cancel their Premium subscription at any time from their Settings → Subscription area, or by contacting contact@tribulys.fr. Termination takes effect at the end of the current billing period. No pro-rata refund is made, except where legally required.

Full deletion of the account results in the permanent deletion of all associated data within 30 days, subject to legal retention obligations (billing data kept for 10 years).

Tribulys reserves the right to suspend or terminate an account in the event of a breach of these Terms of Use, fraudulent use, non-payment, or infringement of third-party rights, without notice in cases of urgency or proven severity.

Tribulys undertakes to implement reasonable means to ensure the availability of the Service, without being able to guarantee uninterrupted availability. Interruptions for maintenance, updates or technical incidents may occur, preferably scheduled outside peak hours.

To the extent permitted by law, Tribulys may only be held liable for direct damages resulting from a proven fault on its part. Tribulys is released from all liability for:

• indirect damages (data loss, loss of profit, non-material damage);
• the consequences of misuse of the Service by the User;
• medical or care decisions made on the basis of content from the Service;
• interruptions caused by external factors (Internet outage, force majeure).

In any event, Tribulys's liability is capped at the amounts actually paid by the User during the 12 months preceding the event giving rise to liability.